Airtricity: how to lose business in under 10 minutes

Here’s the complaint note I sent Airtricity this morning. It highlights a wider issue I have regularly encountered with services companies, the crux of my complaint being the following: if you want to steal the customers, steal the history and honour it too. Why is it so hard to respect the customer profile?

I’ve been paying my electricity bills in full by direct debit for 11 years now. I do not need to be robbed of 200 euro when funds are tight, just in case I decide to run off with the crown jewels this time and not pay my bills. I have paid my dues, paid deposits, proven myself over more than a decade with your main competitor – surely I’m the golden catch when it comes to low hanging fruit customer stealing?

Read more of this post